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fix(bridge): 转人工提示只输出单一语言并补齐 es/tr

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wangliang
2026-10-23 14:57:57 +08:00
parent 751d9d63cd
commit 32bdaf3f23
1 changed files with 9 additions and 2 deletions
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bridge/src/escalation.js
+9 -2
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@@ -17,17 +17,24 @@ function createEscalation({ client, handoffUserId = 1 }) {
const text = String(reply || '').replace(/\s+$/, ''); const text = String(reply || '').replace(/\s+$/, '');
const hints = { const hints = {
zh: '您想转人工客服吗？', zh: '您想转人工客服吗？',
en: 'Would you like to speak to a human agent?',
de: 'Möchten Sie mit einem Mitarbeiter sprechen?', de: 'Möchten Sie mit einem Mitarbeiter sprechen?',
fr: 'Souhaitez-vous parler à un conseiller ?', fr: 'Souhaitez-vous parler à un conseiller ?',
it: 'Vuole parlare con un operatore?', it: 'Vuole parlare con un operatore?',
nl: 'Wilt u met een medewerker spreken?', nl: 'Wilt u met een medewerker spreken?',
es: '¿Desea hablar con un agente humano?',
tr: 'Bir insan temsilcisiyle görüşmek ister misiniz?',
}; };
// 只输出一种语言：按用户输入判断语言，识别不到时用英文；不再拼英文兜底。
let lang = null; let lang = null;
if (/[\u4e00-\u9fff]/.test(query)) lang = 'zh'; if (/[\u4e00-\u9fff]/.test(query)) lang = 'zh';
else if (/[ğışç]/i.test(query) || /\b(merhaba|istiyorum|konuşmak|temsilci|fiyat|ürün|sipariş)\b/i.test(query)) lang = 'tr';
else if (/[äöüß]/i.test(query)) lang = 'de'; else if (/[äöüß]/i.test(query)) lang = 'de';
else if (/[éèêëàâùûîïôç]/i.test(query)) lang = 'fr'; else if (/[ñ¿¡]/i.test(query) || /\b(hola|quiero|hablar|agente|puedo|gracias|precio|pedido)\b/i.test(query)) lang = 'es';
else if (/\b(vorrei|parlare|operatore|desidera|posso|prezzo|ordine)\b/i.test(query)) lang = 'it';
else if (/[éèêëàâùûîïôç]/i.test(query) || /\b(bonjour|merci|conseiller|commande|livraison|prix|voudrais)\b/i.test(query)) lang = 'fr';
else if (/\b(hoe|voor|wilt|bent|geen|verzending|levering|bestelling)\b/i.test(query)) lang = 'nl'; else if (/\b(hoe|voor|wilt|bent|geen|verzending|levering|bestelling)\b/i.test(query)) lang = 'nl';
const option = lang ? `\n\n${hints[lang]} / Would you like to speak to a human agent?` : '\n\nWould you like to speak to a human agent?'; const option = `\n\n${hints[lang] || hints.en}`;
return text + option; return text + option;
} }