diff --git a/.env.example b/.env.example
index 2f30fdd..5f3fd85 100644
--- a/.env.example
+++ b/.env.example
@@ -63,3 +63,5 @@ EMB_DIM=<change-me>
 EMB_TRANSLATE_MODEL=<change-me>
 
 TRACE_ENABLED=false
+
+PRODUCT_TIMEOUT_MS=30000
diff --git a/bridge/src/server.js b/bridge/src/server.js
index f667235..992f5fd 100644
--- a/bridge/src/server.js
+++ b/bridge/src/server.js
@@ -7,11 +7,11 @@ const { createTools, resolveSiteProfile } = require('./tools');
 const { createIdentity } = require('./identity');
 const { createLibreDeskWebhook } = require('./libredesk-webhook');
 const { createAgent } = require('./agent');
+const { createLLM } = require('./llm');
+const { createReranker } = require('./reranker');
 const { createVerification } = require('./verification');
 const { createLibreDeskClient } = require('./libredesk');
 const { createRetriever } = require('./rag');
-const { createLLM } = require('./llm');
-const { createReranker } = require('./reranker');
 const prom = require('./prom');
 const { ToolError } = require('./errors');
 
@@ -88,8 +88,6 @@ function contextFromHeaders(headers = {}) {
 function createServer(options = {}) {
   const cfg = options.config || loadConfig();
   const auther = createAuther(cfg.toolsSharedKey);
-  // HTTP 工具入口（LibreDesk 直接调用）也必须带上 retriever/verification/client，
-  // 否则 search_kb / send_verification_code / handoff_to_human 会一直是 not_configured。
   const verification = options.verification || createVerification(cfg);
   const client = options.client || createLibreDeskClient(cfg);
   const retriever = options.retriever || (cfg.ragPgUrl ? createRetriever(cfg) : null);
@@ -273,10 +271,7 @@ if (require.main === module) {
     if (!cfg.toolsSharedKey) console.warn('[crm-tools] TOOLS_SHARED_KEY is not set — all /tools/* calls will return 503');
     if (cfg.devBypassVerification) console.warn('[crm-tools] TOOLS_DEV_BYPASS=true — verification checks are BYPASSED (local development only)');
   });
-  const shutdown = () => server.close(() => {
-    if (retriever && retriever.pool) retriever.pool.end().catch(() => {});
-    process.exit(0);
-  });
+  const shutdown = () => server.close(() => process.exit(0));
   process.on('SIGINT', shutdown);
   process.on('SIGTERM', shutdown);
 }
diff --git a/bridge/src/tools.js b/bridge/src/tools.js
index 498f150..3cb1ec3 100644
--- a/bridge/src/tools.js
+++ b/bridge/src/tools.js
@@ -377,10 +377,10 @@ function createTools(cfg, deps = {}) {
     const query = String(args.query || '').trim();
     if (!query) throw new ToolError(400, 'invalid_arguments', 'query is required');
     const limit = Math.min(Number(args.limit) || 5, 8);
-    // 有 reranker 时多取一些候选再重排；没有 reranker 时必须尊重调用方 limit。
+    // 有 reranker 时多取候选再重排；无 reranker 时尊重调用方 limit。
     const fetchLimit = reranker ? Math.max(limit, 8) : limit;
     let results = await retriever.searchKB(query, fetchLimit);
-    // parent/child 可能命中同一篇文章：按 question+answer 去重后再重排
+    // parent/child 可能命中同一篇文章：按 question+answer 去重
     const seen = new Set();
     results = results.filter((r) => {
       const key = `${r.question || ''}\u0000${r.answer || ''}`;
@@ -389,6 +389,7 @@ function createTools(cfg, deps = {}) {
       return true;
     });
     if (reranker) results = await reranker.rerank(query, results, limit);
+    else results = results.slice(0, limit);
     return {
       results,
       count: results.length,