wangliang/crm-ai
2
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

feat: add online FAQ/KB sync without old bridge

Browse Source
This commit is contained in:
wangliang
2026-10-23 11:29:43 +08:00
parent f526696f93
commit 81b49c9350
24 changed files with 1793 additions and 5 deletions
Download Patch File Download Diff File Expand all files Collapse all files
bridge/kb/06-returns-refunds.md
+54
View File
@@ -0,0 +1,54 @@
---
title: Returns & Refunds (in-stock / NL warehouse)
category: returns
source: yehwang.com/returns.html (official FAQ, verbatim)
source_url:
- https://www.yehwang.com/returns.html
last_updated: 2026-06-25
keywords: [return, refund, defective, incorrect, missing item, complaint, returns application, store credit, custom product, Ede, return shipping]
---
# Returns & Refunds
> 📎 来源 / Source: https://www.yehwang.com/returns.html · 抓取 2026-06-25
> Applies to in-stock orders from our NL warehouse. Factory-Direct returns differ — see [07-factory-direct](07-factory-direct.md).
### Q: I received my order but an item is defective or incorrect. What should I do?
Submit a **return request through your account**. We assess the request and, once approved, email you further information. If we confirm a manufacturing defect or wrong delivery, **we reimburse the return shipping cost**. You return the product to our headquarters in **Ede**. In some cases the product need not be returned and we reimburse directly as **store credit** or to your original payment method. Note: you **cannot** create a return request in your account for **discounted items** — instead email customer service.
### Q: How do I file a complaint / return request?
1. Go to **'My orders'** in your Yehwang account and select the order.
2. Click **'Returns Application'** and fill in the product quantity and return reason.
3. If the item is defective or incorrect, attaching a **photo is mandatory**.
After submitting, you can track it under the **'Returns'** section in 'My orders'. We respond by email **within 3 working days**, and the status changes from 'Pending' to 'Approved' or 'Rejected'.
### Q: An item from my order is missing. What should I do?
Go to **'My orders'**, select the order, click **'Returns Application'**, and choose **'Not received'** as the reason. Track it under 'Returns'. We respond within **3 working days**. If approved, **store credit is issued to your account immediately**.
### Q: Can I return / get a refund for a custom (personalized) product?
Customized products are made to your specifications and are personalized/exclusive, so they generally **do not accept unconditional returns or exchanges**. Returns/exchanges are accepted only for:
- ✓ Product quality issues (material defects, manufacturing errors, damage, etc.)
- ✓ Products significantly different from the order description / customized specifications
- ✓ Damage caused during shipping
Please read the full custom-product return policy carefully before ordering.
### Q: I received my order but one of the items is defective or incorrect. What should I do?
If you have received a defective or incorrect product, please submit a return request through your account. We will review your request and, once approved, you will receive an email with further instructions.If we confirm that the item has a manufacturing defect or was delivered incorrectly, we will reimburse the return shipping costs. You can return the product to our headquarters in Ede, the Netherlands.In some cases, returning the product may not be necessary. In this situation, we may issue a refund directly as store credit or through your original payment method.For discounted items:Return requests cannot be created through your account for discounted products. If you have received a defective or incorrect discounted item, please contact our customer service team at helpdesk@yehwang.com. Please include your order number, product item number, and photos of the issue.If a product does not meet your expectations but is not defective or incorrect, you may still return it. However, the return shipping costs will be your responsibility.Return requirementsReturned products must meet the following conditions:Products must be returned within 7 days of receipt. Please check your order carefully upon delivery.Items must be returned in their original condition and packaging.If products are not returned in their original condition and packaging, a 20% processing fee may be charged.Sale items are excluded from the return policy.Please note that complaints regarding products that you have already sold to your own customers cannot be reimbursed by Yehwang. These products cannot be returned.Returned items that do not meet the above requirements will be refused and sent back to the sender at the sender's expense.
### Q: How do I notify you of a complaint about my order?
Go to ‘My orders’ in your Yehwang account and select the order that you’re not happy with. Then hit the ‘Returns Application’ button and fill in the product quantity and return reason. In case you submit a return request because you received a defective or incorrect item it will be mandatory to attach a picture of this item.After you submit your return request you will be able to retrieve this order in the ‘Returns’ section within ‘My orders’. We will get back to you by email within 3 working days after submitting your request. You will also notice that the status of your request will have changed from ‘Pending’ to ‘Approved’ or ‘Rejected’. With this status change you will be notified whether products need to be returned to us or not.In case products do need to be returned to us this needs to be done within the following 7 days. Products need to be returned in their original state and packaging. If products are not returned in the original packaging a 20% handling fee will be charged. Items Please fill in the courier name and tracking number in your return request. The return costs are for your own account.After the products have been received by us store credit plus any possible shipping fees will be issued to your Yehwang account within 3 working days. In case defective or incorrect items do not need to be returned to us store credit will be issued immediately. You can now arrange your return fully online! Click here to read the return process.
### Q: I received my order but one of the items is missing. What should I do?
Go to “My Orders” in your Yehwang account and select the order with the missing item. Click the “Returns Application” button and enter the missing product quantity. Select “Not received” as the return reason.After submitting your return request, you can find this request under the “Returns” section in “My Orders”. We will review your request and respond by email within 3 business days. The status of your request will change from “Pending” to “Approved” or “Rejected”.If your request is approved, store credit will be issued to your Yehwang account immediately.You can now manage your return requests fully online.
### Q: I want to request a refund for a custom product. What should I do?
Customized Product Return PolicyThank you for choosing our customized product service. Because customized products are manufactured according to your specific requirements and are personalized and exclusive, our return policy differs from that of regular products. Please carefully read the following return policy before placing an order:1. Return ScopeCustomized products generally do not accept unconditional returns or exchanges.Returns or exchanges for customized products are only accepted in the following circumstances: ✓Product quality issues (such as material defects, manufacturing errors, damage, etc.).✓Products received significantly differ from the order description or customized specifications.✓Damage caused during shipping (please take photos and contact customer service immediately).2. Return Request PeriodIf there are quality issues or discrepancies with the product, please contact customer service within 7 days of receiving the product to request a return.Failure to submit a return request after 7 days will be deemed acceptance of the product and will not be accepted for return.3. Return ProcessPlease provide your order number, product photos, and a description of the problem when requesting a return.We will review your return request within 2 business days of receiving it and provide you with the follow-up procedures. After confirmation that the return conditions are met, the customer must return the item in good condition to the designated address.4. Return FeesIf the return is due to product quality issues or incorrect shipment, the seller will bear the return shipping costs.If the return is due to personal reasons (such as changes to custom requirements, mistaken orders, etc.), the customer will bear the return shipping costs and related expenses.5. Refund InstructionsOnce the returned item is confirmed to be correct and in good condition, we will process the refund within 7 business days.The refund amount is generally the purchase price, excluding the deposit (if the contract states that the deposit is non-refundable) and shipping costs (unless due to quality issues).For customized products involving mold costs or exclusive design fees, some refunds may not be refunded. The details will be subject to the contract or order confirmation. 6. Special NotesDue to the special nature of customized products, we recommend that you carefully confirm the design, specifications, quantity, and other information before placing an order. We recommend that you inspect the goods in person upon receipt and confirm that they are correct before signing for them. If there are any product defects, please retain the packaging and accessories for return or exchange. If you have any questions, please feel free to contact our customer service team at service@yehwang.com. We will be happy to assist you.
### Q: How do I submit a return request for my order?
To submit a return request, go to “My Orders” in your Yehwang account and select the order you are not satisfied with. Click the “Returns Application” button and provide the product quantity and reason for the return.If you submit a return request because you received a defective or incorrect item, you must attach a photo of the product.After submitting your return request, you can find the request under the “Returns” section in “My Orders”. We will review your request and respond by email within 3 business days. The status of your request will also change from “Pending” to “Approved” or “Rejected”. This status will indicate whether the products need to be returned to us.If a return is required, the products must be sent back within 7 days after approval. Items must be returned in their original condition and packaging. If products are not returned in their original packaging, a 20% handling fee will be charged.Please enter the courier name and tracking number in your return request. When sending the returned products, please make sure to include your order number inside the package so that we can identify and process your return correctly. Return shipping costs are the responsibility of the customer.Once we receive the returned products, store credit and any applicable shipping fees will be issued to your Yehwang account within 3 business days. If defective or incorrect items do not need to be returned, store credit will be issued immediately.You can now arrange your return fully online.