feat: port quality, escalation, KB version, site-map KB, experiments and metrics

2026-10-23 11:41:09 +08:00
parent 81b49c9350
commit b778570045
33 changed files with 2446 additions and 344 deletions
@@ -0,0 +1,36 @@
+'use strict';
+
+function stripHtml(value) {
+  return String(value || '')
+    .replace(/<br\s*\/?>/gi, '\n')
+    .replace(/<[^>]+>/g, ' ')
+    .replace(/&nbsp;/g, ' ')
+    .replace(/&amp;/g, '&')
+    .replace(/&lt;/g, '<')
+    .replace(/&gt;/g, '>')
+    .replace(/&quot;/g, '"')
+    .replace(/\s+/g, ' ')
+    .trim();
+}
+
+// 把完整会话记录作为 Note 挂到商机（旧 bridge crm/chatLogger 的 LibreDesk 版）。
+async function attachChatToOpportunity({ client, twenty, convUuid, opportunityId, maxMessages = 100 }) {
+  if (!client || !twenty || !convUuid || !opportunityId) return null;
+  const messages = await client.getMessages(convUuid, maxMessages);
+  const lines = (messages || [])
+    .filter((m) => m && !m.private && (m.text_content || m.content))
+    .sort((a, b) => Number(a.id) - Number(b.id))
+    .map((m) => {
+      const role = m.sender_type === 'contact' ? 'Customer' : 'Agent';
+      return `[${role}] ${stripHtml(m.text_content || m.content).slice(0, 300)}`;
+    })
+    .filter((line) => line.trim().length > 12);
+  if (!lines.length) return null;
+  const text = lines.join('\n\n---\n\n').slice(0, 20000);
+  const noteId = await twenty.createNote(text);
+  if (noteId) await twenty.linkNoteToOpportunity(noteId, opportunityId);
+  console.log(JSON.stringify({ ts: new Date().toISOString(), crm: 'chat_note', conversation: convUuid, opportunity: opportunityId, note_id: noteId }));
+  return noteId;
+}
+
+module.exports = { attachChatToOpportunity, stripHtml };