feat: port quality, escalation, KB version, site-map KB, experiments and metrics

2026-10-23 11:41:09 +08:00
parent 81b49c9350
commit b778570045
33 changed files with 2446 additions and 344 deletions
@@ -0,0 +1,24 @@
+'use strict';
+
+const test = require('node:test');
+const assert = require('node:assert/strict');
+const { createEscalation } = require('../src/escalation');
+
+const esc = createEscalation({ client: { sendPrivateNote: async () => {}, assignUser: async () => {} } });
+
+test('escalation: three consecutive fails -> level 2', () => {
+  assert.equal(esc.shouldEscalate({ messagesProcessed: 3 }, 'policy_faq', 'high', 3, 2).level, 2);
+});
+
+test('escalation: low KB with no hits -> level 1', () => {
+  assert.equal(esc.shouldEscalate({ messagesProcessed: 1 }, 'policy_faq', 'low', 0, 0).level, 1);
+});
+
+test('escalation: healthy -> level 0', () => {
+  assert.equal(esc.shouldEscalate({ messagesProcessed: 1 }, 'policy_faq', 'high', 0, 3).level, 0);
+});
+
+test('escalation: appends localized human option', () => {
+  const out = esc.appendEscalationOption('您好', '您好，订单怎么查');
+  assert.match(out, /转人工/);
+});