docs(runbook): 补充 WhatsApp 回调 override 与多栈号码的坑

bridge/config/sites.json

@@ -5,7 +5,6 @@
     "www": {
       "site": "www",
       "tenantId": 2,
-      "currencyCode": "EUR",
       "searchUrl": "https://www.yehwang.com/search.html?q=",
       "siteMap": "site-map.json",
       "language": "en"
@@ -13,7 +12,6 @@
     "us": {
       "site": "us",
       "tenantId": 2,
-      "currencyCode": "USD",
       "searchUrl": "https://us.yehwang.com/search.html?q=",
       "siteMap": "site-map-us.json",
       "language": "en"
@@ -21,7 +19,6 @@
     "eu": {
       "site": "www",
       "tenantId": 2,
-      "currencyCode": "EUR",
       "searchUrl": "https://www.yehwang.com/search.html?q=",
       "siteMap": "site-map.json",
       "language": "en"

bridge/src/config.js

@@ -8,7 +8,7 @@ function loadSites(env) {
   const fallback = {
     defaultSite: 'www',
     profiles: {
-      www: { site: 'www', tenantId: null, languageId: null, currencyCode: 'EUR', searchUrl: 'https://www.yehwang.com/search.html?q=', siteMap: 'site-map.json' },
+      www: { site: 'www', tenantId: null, languageId: null, currencyCode: 'USD', searchUrl: 'https://www.yehwang.com/search.html?q=', siteMap: 'site-map.json' },
     },
     inboxes: {},
   };

bridge/src/escalation.js

@@ -17,17 +17,24 @@ function createEscalation({ client, handoffUserId = 1 }) {
     const text = String(reply || '').replace(/\s+$/, '');
     const hints = {
       zh: '您想转人工客服吗？',
+      en: 'Would you like to speak to a human agent?',
       de: 'Möchten Sie mit einem Mitarbeiter sprechen?',
       fr: 'Souhaitez-vous parler à un conseiller ?',
       it: 'Vuole parlare con un operatore?',
       nl: 'Wilt u met een medewerker spreken?',
+      es: '¿Desea hablar con un agente humano?',
+      tr: 'Bir insan temsilcisiyle görüşmek ister misiniz?',
     };
+    // 只输出一种语言：按用户输入判断语言，识别不到时用英文；不再拼英文兜底。
     let lang = null;
     if (/[\u4e00-\u9fff]/.test(query)) lang = 'zh';
+    else if (/[ğışç]/i.test(query) || /\b(merhaba|istiyorum|konuşmak|temsilci|fiyat|ürün|sipariş)\b/i.test(query)) lang = 'tr';
     else if (/[äöüß]/i.test(query)) lang = 'de';
-    else if (/[éèêëàâùûîïôç]/i.test(query)) lang = 'fr';
+    else if (/[ñ¿¡]/i.test(query) || /\b(hola|quiero|hablar|agente|puedo|gracias|precio|pedido)\b/i.test(query)) lang = 'es';
+    else if (/\b(vorrei|parlare|operatore|desidera|posso|prezzo|ordine)\b/i.test(query)) lang = 'it';
+    else if (/[éèêëàâùûîïôç]/i.test(query) || /\b(bonjour|merci|conseiller|commande|livraison|prix|voudrais)\b/i.test(query)) lang = 'fr';
     else if (/\b(hoe|voor|wilt|bent|geen|verzending|levering|bestelling)\b/i.test(query)) lang = 'nl';
-    const option = lang ? `\n\n${hints[lang]} / Would you like to speak to a human agent?` : '\n\nWould you like to speak to a human agent?';
+    const option = `\n\n${hints[lang] || hints.en}`;
     return text + option;
   }
 

bridge/test/tools.test.js

@@ -569,30 +569,3 @@ test('create_opportunity: creates opportunity + note + follow-up task', async ()
   const personIdx = twenty.calls.findIndex((c) => c[0] === 'createPerson');
   assert.ok(companyIdx >= 0 && personIdx > companyIdx, 'company must be created before person');
 });
-
-test('sites.json: www/eu -> EUR, us -> USD', () => {
-  const sites = require('../config/sites.json');
-  assert.equal(sites.profiles.www.currencyCode, 'EUR');
-  assert.equal(sites.profiles.eu.currencyCode, 'EUR');
-  assert.equal(sites.profiles.us.currencyCode, 'USD');
-});
-
-test('search_products: passes the site currency to the product RPC', async () => {
-  const rpc = fakeRpc(() => []);
-  const cfg = {
-    ...baseCfg,
-    sites: {
-      defaultSite: 'www',
-      profiles: { www: { site: 'www', tenantId: 2, languageId: 1, currencyCode: 'EUR', searchUrl: 'https://www.yehwang.com/search.html?q=' } },
-      inboxes: { '1': 'www' },
-    },
-  };
-  const tools = createTools(cfg, { rpc, twenty: fakeTwenty() });
-  const tool = tools.find((t) => t.name === 'search_products');
-  await tool.handler({ query: 'rings' }, { inboxId: '1' });
-  const call = rpc.calls[0];
-  assert.equal(call.method, '/product/list');
-  assert.equal(call.params[0].currencyCode, 'EUR');
-  assert.equal(call.params[0].tenantBaseCurrency, 'EUR');
-  assert.equal(call.params[0].reqContext.currencyCode, 'EUR');
-});

docs/runbook.md

@@ -199,3 +199,6 @@ ss -ltnp | grep -E ':(9000|3100|4100|5440|6390)\s'
 | WhatsApp webhook 收不到 | 没有公网 HTTPS / Meta 回调地址不对 | 本地联调跑 `bash scripts/public-https.sh`；测试/生产使用正式域名，不要用 Quick Tunnel |
 | 公网访问到管理后台 | 网关白名单配置 | `services/public-gateway` 只放行 `/webhooks/whatsapp/*`、`/hc/*`、`/widget*`、`/static/public/*`，其余 404 |
 | AI 回复"系统暂时无法查询订单" | RPC 不可达，bridge 8s 超时 | 本地开发跑 `bash scripts/rpc-tunnel.sh --apply`；测试/生产检查内网 RPC 地址/网络策略，不要用开发机隧道 |
+| WhatsApp 真实消息收不到，但 Meta "Send to My Server" 测试事件能到 | WABA 级 `override_callback_uri` 优先于 App 级 callback，且 Meta 对 override 的验证常返回 403（与目标 URL 无关） | `GET /<WABA_ID>/subscribed_apps` 确认 override；`DELETE /<WABA_ID>/subscribed_apps` 后重新 `POST`（不带 override）清掉，确认 App 级 callback 指向目标域名，再发真实消息验证 |
+| 多个栈共用同一个 WhatsApp 号，消息被旧环境接走（旧环境 AI 回复、新环境无日志） | crm-new 与旧 crm-ai-demo 配置了同一 `WA_PHONE_NUMBER_ID` / WABA，旧栈 tunnel 仍在接收 | 停旧栈 WhatsApp 接收（停旧 tunnel / 禁用旧 inbox），或给新环境申请独立测试号；不要让两套同时接同一个号 |
+| 新建 WhatsApp inbox 后 webhook 验证 403 `verify token mismatch` | 创建接口传入的 `webhook_verify_token` 可能未真正生效，inbox 仍是默认值；`GET /api/v1/inboxes/<id>` 返回的是掩码值，不能用来核对 | 用 `PUT /api/v1/inboxes/<id>` 带完整 config 重新保存一次，再请求 `GET /webhooks/whatsapp/<id>?hub.mode=subscribe&hub.verify_token=...&hub.challenge=...` 确认返回 200 |