--- title: Factory-Direct (ships from our factories worldwide) category: factory-direct source: yehwang.com/factory-direct.html (official FAQ, verbatim) source_url: - https://www.yehwang.com/factory-direct.html last_updated: 2026-06-25 keywords: [factory direct, factory-direct, wholesale pricing, MOQ, custom, processing time, transit time, express, standard shipping, customs, tracking, missing items, quality, all sales final, 7 days] --- # Factory-Direct > 📎 来源 / Source: https://www.yehwang.com/factory-direct.html · 抓取 2026-06-25 > Factory-Direct orders ship **directly from our manufacturing facilities** (not the NL warehouse) to customers worldwide. Contact for Factory-Direct: **service@yehwang.com**. ### Q: What is the Factory-Direct advantage? We ship your order directly from our manufacturing facilities to your location. By removing the middleman and domestic warehousing, we offer: **wholesale pricing** (cost savings passed to you), **exclusive access** (first to see newest designs), and **quality oversight** (direct handling from production line to packaging). ### Q: What products are available via Factory-Direct? Three main categories: - **Finished Jewelry & Accessories** — earrings, necklaces, rings, bracelets, jewelry sets, plus hair accessories, phone accessories, bags, and trending apparel. - **DIY & Jewelry Making** — beads, pendants, and raw materials/components. - **Packing & Display** — packaging and display solutions. ### Q: Is there a Minimum Order Quantity (MOQ)? - **Standard inventory**: most jewelry, accessories, and DIY materials start from **just 1 piece**; the specific MOQ per item is listed in its product details. - **Custom products**: MOQ varies by design complexity and materials. Email **service@yehwang.com** with your design ideas, preferred materials, and estimated quantity — we provide a tailored quote and MOQ requirement **within 24 hours**. ### Q: What are Factory-Direct shipping times and rates? Delivery has two stages: - **Processing time**: 1–3 business days (quality inspection, sorting, packaging). - **Transit time**: Express shipping **5–10 business days**; Standard shipping **10–20 business days**. These are estimates; high-volume seasons or custom orders may need more time. Shipping cost for customized/bulk packaging orders is calculated at checkout by weight. You'll receive a tracking number/link by email once dispatched (allow 24–48 hours for it to update). ### Q: Will I pay customs/duties on Factory-Direct orders? Since items travel internationally from our factories, customs handling applies per destination. (Tracking and customs information is provided with your shipment.) ### Q: I haven't received my Factory-Direct order. What now? First: check your tracking link, check "hidden" delivery spots (neighbors, building manager, safe places), and wait 24 hours (carriers sometimes mark "Delivered" early). If tracking hasn't updated within **3 business days (or 7 days for international orders)** after the expected delivery date, contact **service@yehwang.com**. ### Q: My Factory-Direct order is missing items. What should I do? Check the packaging carefully (small jewelry/DIY items are often tucked into protective pouches or inside larger items), and verify the packing slip for backordered or separately-shipped items. If still missing, email **service@yehwang.com within 48 hours** with your order number, a photo of the shipping label and box contents, and the name of the missing item. ### Q: How do you handle quality issues on Factory-Direct orders? Every item passes a quality check before packing. If you receive a defect, **report within 7 days** of delivery and email **service@yehwang.com** with your order number and a clear photo (e.g. missing stones, chipped coating, defective DIY components). Depending on the case we provide a prepaid return label for a replacement or a full refund. ### Q: What is the Factory-Direct return & exchange policy? Due to the cost and complexity of international shipping and customs, **all sales are final** — we do not accept returns or exchanges for non-quality reasons (e.g. change of mind). However: - **Defective or damaged items**: notify within **7 days** for a full refund or free replacement. - **Incorrect orders** (wrong item, color, or size): we correct it immediately. ### Q: The China Warehouse Advantage At Yehwang, we ship factory-direct from our China warehouse, cutting out the middleman and local warehousing to offer:Wholesale Pricing: significant cost savings passed directly to you.Exclusive Access: be among the first to see our latest collections.Quality Oversight: consistent quality from production to packaging. ### Q: What products do you offer? We offer a curated selection of fashion and creative essentials across three main categories:Finished Jewelry & Accessories: A wide range of earrings, necklaces, rings, bracelets, and coordinated jewelry sets. We also offer hair accessories, phone accessories, bags, and trending apparel.DIY & Jewelry Making: High-quality components for creators, including beads, pendants, and raw materials.Packing & Display: Professional packaging and display solutions—perfect for organizing your collection or showcasing products for sale. ### Q: Do you have a Minimum Order Quantity (MOQ)? We aim to be flexible for both individual creators and large-scale retailers:Standard Inventory: Most of our jewelry, accessories, and DIY materials are available starting from just 1 piece. The specific MOQ for each item is clearly listed in its product details on our website.Custom Products: For custom designs or personalized apparel and jewelry, the MOQ varies based on the complexity of the design and the materials used.Interested in a custom project? Please contact our support team at service@yehwang.comwith your design ideas, preferred materials, and estimated quantity. We will provide a tailored quote and MOQ requirement within 24 hours. ### Q: Shipping, Tracking & Customs Information Transportation destination and delivery timeWe offer worldwide shipping to most countries. Since your items are traveling internationally from our factories, delivery is divided into two stages: Processing Time: 1–3 business days. This includes quality inspection, sorting, and packaging.Transit Time: Depending on your location and chosen shipping method, transit typically takes:Express Shipping: 5–10 business daysStandard Shipping: 10–20 business daysNetherlands Transit Shipping: 10–25 business days (Orders are first shipped to our warehouse in the Netherlands before final delivery to your address.)Note: These timelines are estimates. High-volume seasons or custom orders may require additional time.Tracking Your OrderTransparency is key. Once your order has been dispatched, you will receive an email containing a tracking number and a link to our logistics partner’s portal. Please allow 24–48 hours for the tracking information to update as your package passes through the first sorting center.Customs, Duties, and TaxesBecause we ship directly from our international factories, your order may be subject to import duties, taxes, or customs fees once the package arrives in your country.Responsibility: All customs fees and taxes are the responsibility of the customer.Refused Shipments: If a shipment is refused due to unpaid customs charges, the customer will be responsible for the original shipping costs as well as any return fees incurred.""Final Sale"" Logistics ReminderAs noted in our Return Policy, we do not accept returns for a ""change of mind"" due to the high cost and complexity of international return logistics. We encourage you to review your order carefully before finalizing your purchase.If your package arrives with a quality defect, please refer to our [Quality Resolution Process] within 7 days of delivery.Address AccuracyPlease ensure that your shipping address is entered correctly in English. We cannot be held responsible for orders delivered to an incorrect address provided by the customer, or for packages that are undeliverable due to incomplete information. ### Q: What are your shipping times and rates? We offer worldwide shipping to ensure you receive your creative supplies wherever you are.Processing Time: Orders are typically packed and shipped within 1–3 business days.Express Shipping: Estimated delivery within 5–10 business daysStandard Shipping: Estimated delivery within 10–20 business daysNetherlands Transit Shipping: 10–25 business daysTracking: You will receive a tracking number via email as soon as your package leaves our warehouse.Note: For customized or bulk packaging orders, shipping costs are calculated at checkout based on weight to ensure the fairest pricing. ### Q: What if I haven't received my order? We’re sorry to hear your package hasn't arrived yet! Before contacting us, please try these quick steps:Check Your Tracking: Click the link in your shipping confirmation email to see the latest status and the estimated delivery date.Check the "Hidden" Spots: Occasionally, carriers leave packages with neighbors, building managers, or in "safe places" out of sight (e.g., behind a porch pillar).Wait 24 Hours: Sometimes a package is marked as "Delivered" by the carrier up to 24 hours before it actually arrives.Still no sign of it? If your tracking hasn’t updated within 3 business days (or 7 days for international orders) after the expected delivery date, please contact us at service@yehwang.comTip: Please include your Order Number in the subject line so we can investigate and resolve this for you immediately. ### Q: What should I do if my order is missing items? We sincerely apologize for the oversight! We want to get your items to you as quickly as possible. Please follow these steps:Check the Packaging Carefully: Our DIY materials and small jewelry items are often tucked into smaller protective pouches or inside larger item pockets (e.g., inside a bag) to keep them safe during transit.Verify the Packing Slip: Check your packing slip to see if any items were marked as ""backordered"" or shipped in a separate parcel.Contact Us Within 48 Hours: If the item is definitely missing, please email us at service@yehwang.com with:Your Order NumberA photo of the shipping label and the contents of the box you receivedThe name of the missing itemOur Promise: Once we verify the error, we will either ship the missing item to you immediately at no extra cost or issue a full refund for that product—whichever you prefer! ### Q: How do you handle quality issues? At Yehwang, we take pride in our carefully curated collections. Every item undergoes a strict quality check before it is packed. However, if you receive a product that does not meet our high standards, we are committed to making it right.If you find a defect, please follow these steps:Report within 7 days: Notify us of any damage or quality issues within 7 days of delivery.Send a Photo: Email service@yehwang.comwith your Order Number and a clear photo of the issue (e.g., missing stones, chipped coating, or defective DIY components).Our Solution: Depending on the situation and your preference, we will provide a prepaid return label for a replacement or issue a full refund for the affected item.What counts as a quality issue?Functional defects (e.g., broken zippers, non-working clasps)Structural damage (e.g., missing stones, broken chains)Receiving the wrong color or size from what was orderedPlease note: Due to the nature of handmade DIY materials and natural stones, slight variations in color or texture are normal and add to the unique character of each piece. ### Q: What is your return and exchange policy? Due to the complexities and high costs associated with international shipping and customs, all sales are final. We do not accept returns or exchanges for non-quality-related reasons, such as a change of mind or personal preference.Our Commitment to You: While we cannot accept standard returns, your satisfaction is our priority. We stand behind the quality of our products:Defective or Damaged Items: If your order arrives with a quality issue, please notify us within 7 days. We will provide a full refund or a replacement at no cost to you.Incorrect Orders: If we sent you the wrong item, color, or size, we will correct it immediately.Shopping Tip: To ensure you are satisfied with your selection, please review product descriptions and dimensions carefully. If you have questions about a specific material, fit, or color, contact our customer service team before placing your order—we are happy to provide additional details or photos.