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title, category, source_url, last_updated, keywords
| title | category | source_url | last_updated | keywords | ||||||||
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| Dropshipping — Returns | dropshipping-returns |
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2026-10-23 |
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Dropshipping — Returns
📎 Source: https://dropshipping.yehwang.com/faq/returns · 抓取 2026-10-23
Q: Return period (14 or 30 days)
Under our standard B2B policy, Yehwang does not automatically accept consumer returns within 14 or 30 days, as we operate as a wholesale supplier. In a dropshipping setup, the retailer (you) remains the contractual party toward the end customer and is therefore responsible for complying with EU/UK withdrawal regulations. We only offer you 7 days non-reasonable return from you. The same return policy on our website.
Q: Where should customer returns be sent?
Operationally, the most efficient model is for customer returns to be sent back to you first. This allows you to: Inspect product condition * Verify compliance with your return policy * Consolidate returns if needed Direct returns to Yehwang are generally not standard in dropshipping services. You need handle all your return request directly on your shopify website.
Q: If returns are sent to Yehwang (upon agreement)
Returns cannot be processed if we receive the direct return from your end user, because there is no order for us to track, please be sure to avoid this by making your return policy clear enough on your website.
Q: Refund handling
In a dropshipping model: * You refund your customer directly * Yehwang can issue a credit note to you once the returned goods are received and approved (if agreed under the cooperation terms within 7 days)
Q: Conditions for return acceptance
If returns are accepted by Yehwang, the following conditions apply: * Unworn, unused items * Original packaging intact * No signs of wear, damage, or alteration * Within agreed timeframe Restocking conditions may apply depending on volume and frequency.
Q: Defective or damaged items
For defective or transit-damaged products: * Clear photos and order reference are required * Claims must be submitted within a short timeframe after delivery * Once verified, we will offer replacement, credit, or refund depending on the case