121 lines
9.4 KiB
Markdown
121 lines
9.4 KiB
Markdown
---
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title: Ordering — placing orders, minimum order, quantity discounts, changes
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category: ordering
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source: yehwang.com/order.html (official FAQ, verbatim)
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source_url:
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- https://www.yehwang.com/order.html
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last_updated: 2026-06-25
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keywords: [order, place order, minimum order, MOQ, 30 euro, combine orders, shipping per order, quantity discount, volume discount, rewards, logo-free, cancel, adjust, voucher, promo code, price drop, sold out, back in stock]
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---
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# Ordering
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> 📎 来源 / Source: https://www.yehwang.com/order.html · 抓取 2026-06-25
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### Q: How do I place an order?
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Log in to your business account and click "Add to Cart" to add products to your shopping cart. Once you're done shopping, click the shopping cart in the upper-right corner to review the products you've selected.Please check your products and personal details carefully, and update them if needed. Then, select your preferred payment method and place your order.You will receive an order confirmation by email.
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### Q: What is the minimum order value?
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The minimum order value is €30 — order a few items or in bulk, whichever suits your needs.
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### Q: Can I reserve items?
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Yes, through **pre-orders** you can reserve certain products that we have already re-ordered and are on their way to our warehouse. Pre-orders must always be paid in advance. See [03-pre-order](03-pre-order.md).
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### Q: Can I combine two orders?
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No. It is not possible to combine two separate orders. Separate shipping costs are charged for each order because packages are processed and shipped separately. Shipping costs cannot be combined.
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### Q: Do you offer quantity discounts (same product)?
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Yes, larger quantities of the **same product** earn an extra discount:
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- **5–9 pieces**: +3%
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- **10–19 pieces**: +5%
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- **20+ pieces**: +7%
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These stack with our order-total volume discounts — see [09-membership-rewards](09-membership-rewards.md).
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### Q: How do Yehwang's order rewards work?
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To reward loyal customers, the platform returns rewards on each order, and rewards can be accumulated. Detailed rules are linked on the order rewards page on our website.
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### Q: Do you have logo-free jewelry?
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Yes. Since mid-2024, all new Yehwang jewelry collections are shipped without logos on packaging or labels. This allows you to sell our jewelry under your own brand and create a more personalized collection for your customers. Enjoy the freedom and flexibility to build your own jewelry line with Yehwang.
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### Q: I didn't receive an order confirmation.
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You should receive a confirmation immediately after placing the order. First check your spam folder. If it's still missing, your details may have been entered incorrectly — check and correct them in your account. If your details are correct and you still have no confirmation, contact **helpdesk@yehwang.com** and we'll get back to you as soon as possible.
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### Q: Can I cancel or adjust my order after placing it?
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No. Finalized orders cannot be cancelled. Items in a confirmed order cannot be exchanged, and items cannot be added to a finalized order. Any additions must be placed as a separate order.
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### Q: How do I apply a voucher or promo code?
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Discounts tied to holidays that apply to all customers (e.g. Black Friday, Daily Deals, Yehwang Day) are applied to your cart automatically. **Personal vouchers and discount codes** are added at the last checkout step — the same page where you select delivery and invoice addresses. (Note: a maximum of one code per order; sale and brand items are excluded — see [04-payment-vat-invoice](04-payment-vat-invoice.md).)
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### Q: I bought an item at full price and it went on discount the next day. Can I get the difference back?
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No, we do not refund the discount difference. What you can do is reorder the products at the discounted price and return the others, with return costs at your own expense. No exceptions are made.
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### Q: An item is sold out — will it be back soon?
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Stock varies greatly by product, and unfortunately not every sold-out item can be replenished. Click the **'Back in Stock'** notice button on the product so we can contact you if it returns.
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### Q: Can I combine multiple orders?
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No. Once an order has been placed, it cannot be combined with another order. Each order is processed and shipped separately, so shipping costs are charged individually and cannot be merged.
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### Q: Is it possible to reserve items?
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Yes. Certain products can be reserved through our pre-order service. These items have already been reordered by us and are currently on their way to our warehouse. Please note that all pre-orders must be paid in advance.
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### Q: Do you offer quantity discounts?
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At Yehwang, the more you buy, the more you save! When you purchase 5–9 pieces of the same product, you'll receive an extra 3% discount. Orders of 10–19 pieces enjoy an additional 5% discount, while purchases of 20+ pieces receive an extra 7% discount.
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### Q: I did not receive an confirmation for my order
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You should get a confirmation email right after ordering — check your spam folder if not. If your details are correct but you still didn't receive one, contact helpdesk@yehwang.com and we'll help right away.
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### Q: Is it possible to cancel or adjust my order after placing it?
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Once your order has been finalized, it cannot be canceled or modified. Items in confirmed orders cannot be exchanged, and additional products cannot be added. If you would like to purchase more items, please place a new order separately.
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### Q: How do I apply a Yehwang voucher or promo code to my order?
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Sitewide promotions, such as Black Friday, Daily Deals, and Yehwang Day, are applied automatically when eligible. To use a personal voucher or promo code, enter it during the final step of checkout on the page where you select your shipping and billing addresses.
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### Q: I bought a product for the original price, but it is on discount the next day. Can I get the difference back?
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No, we don't refund the price difference. You can reorder the item at the discounted price and return the original at your own expense — no exceptions.
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### Q: An item is sold out. Will the sold out item be available again shortly?
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Our stock varies greatly by product. Unfortunately, it is not possible to replenish each stocked-out item. Please hit the Back in Stock notice button so we can contact you when a product is back in stock.
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### Q: How do I place an order?
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Log in to your business account and click "Add to Cart" to add products to your shopping cart. Once you're done shopping, click the shopping cart in the upper-right corner to review the products you've selected.Please check your products and personal details carefully, and update them if needed. Then, select your preferred payment method and place your order.You will receive an order confirmation by email.
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### Q: Is it possible to reserve items?
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Yes. Certain products can be reserved through our pre-order service. These items have already been reordered by us and are currently on their way to our warehouse. Please note that all pre-orders must be paid in advance.
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### Q: What is the minimum order value?
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The minimum order value is €30 — order a few items or in bulk, whichever suits your needs.
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### Q: Can I combine multiple orders?
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No. Once an order has been placed, it cannot be combined with another order. Each order is processed and shipped separately, so shipping costs are charged individually and cannot be merged.
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### Q: Do you offer quantity discounts?
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At Yehwang, the more you buy, the more you save! When you purchase 5–9 pieces of the same product, you'll receive an extra 3% discount. Orders of 10–19 pieces enjoy an additional 5% discount, while purchases of 20+ pieces receive an extra 7% discount.
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### Q: Do you have logo-free jewelry?
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Yes. Since mid-2024, all new Yehwang jewelry collections are shipped without logos on packaging or labels. This allows you to sell our jewelry under your own brand and create a more personalized collection for your customers. Enjoy the freedom and flexibility to build your own jewelry line with Yehwang.
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### Q: I did not receive an confirmation for my order
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You should get a confirmation email right after ordering — check your spam folder if not. If your details are correct but you still didn't receive one, contact helpdesk@yehwang.com and we'll help right away.
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### Q: Is it possible to cancel or adjust my order after placing it?
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Once your order has been finalized, it cannot be canceled or modified. Items in confirmed orders cannot be exchanged, and additional products cannot be added. If you would like to purchase more items, please place a new order separately.
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### Q: How do I apply a Yehwang voucher or promo code to my order?
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Sitewide promotions, such as Black Friday, Daily Deals, and Yehwang Day, are applied automatically when eligible. To use a personal voucher or promo code, enter it during the final step of checkout on the page where you select your shipping and billing addresses.
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### Q: I bought a product for the original price, but it is on discount the next day. Can I get the difference back?
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No, we don't refund the price difference. You can reorder the item at the discounted price and return the original at your own expense — no exceptions.
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### Q: An item is sold out. Will the sold out item be available again shortly?
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Our stock varies greatly by product. Unfortunately, it is not possible to replenish each stocked-out item. Please hit the Back in Stock notice button so we can contact you when a product is back in stock.
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