64 lines
7.6 KiB
Markdown
64 lines
7.6 KiB
Markdown
---
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title: Shipping & Delivery (in-stock / NL warehouse)
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category: shipping
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source: yehwang.com/shipment.html (official FAQ, verbatim)
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source_url:
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- https://www.yehwang.com/shipment.html
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last_updated: 2026-06-25
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keywords: [shipping, delivery, PostNL, DHL, shipping cost, free shipping, dispatch time, cut-off 3pm, track and trace, Brexit, UK, import duties, VAT refund, lost package, transit time]
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---
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# Shipping & Delivery
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> 📎 来源 / Source: https://www.yehwang.com/shipment.html · 抓取 2026-06-25
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> Applies to in-stock orders shipped from our Netherlands warehouse. For items shipped from our factories, see [07-factory-direct](07-factory-direct.md).
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### Q: What shipping options do you offer?
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For all deliveries, we offer two shipment options: PostNL or DHL.You will find the actual shipping rate in the overview of your cart during checkout. For PostNL shipping rates, check our other FAQ on shipping charges.If your order reaches the threshold for free shipping and you select DHL as your courier, the PostNL fee will be deducted from the DHL fee, and you only pay the surcharge.Global DHL transit times can be found here. You can find an indication of global transit times via PostNL here.
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### Q: What shipping costs do you charge?
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Yehwang ships worldwide from the Netherlands via PostNL and DHL. Shipping costs are displayed during checkout after you select your destination country. Shipping fees are calculated based on your destination and the weight of your package, ensuring fair and transparent rates.Here's how our shipping cost system works:Destination country: Shipping costs vary depending on your destination country. Each country has its own shipping rates based on distance and local delivery costs.Package weight: The weight of your package also affects the shipping cost, as heavier packages require more resources to transport.For orders of €100 or more (excl. VAT), shipping is free to the Netherlands, Belgium, Germany, and Luxembourg. For shipping rates to other countries, please see the table below. RegionFlat RateDepends on order destination, quantity & weightFree shipping for orders over (excl. VAT)Netherlands, Belgium, Germany, Luxembourg €100,00Denmark, Norway, Serbia, Switzerland €200.00Austria, Bulgaria, Croatie, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy,Latvia, Lithuania, Poland, Portugal, Romania, Slovakia,Slovenia, Spain, UK €200.00Cyprus €500.00US, Canada €1000.00Rest of Europe €1000.00Guadeloupe, Martinique €1000.00Asia €1000.00Africa, Oceania, Russia, Central and South-America €1000.00 For shipments outside the EU, any applicable customs clearance fees, VAT, and import duties are the responsibility of the recipient.You can also collect your order from our headquarters in Ede, the Netherlands, Monday to Friday, between 3:00 pm and 5:00 pm.The exact shipping cost will be shown in your shopping cart during checkout. If you have any questions about how shipping costs are calculated, please feel free to contact our customer service team.
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> ⚠️ 待核对: 官网有按国家/重量的运费表与免邮门槛，需业务确认后补全到此处。
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### Q: When will my order arrive / how fast do you dispatch?
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Orders received **before 3 PM on business days are shipped within 1–3 business days**. We don't ship on weekends; orders placed Friday after 3 PM ship the following Monday. During clearance periods dispatch may take a little longer. After shipment you receive an email with a **Track and Trace** link. Transit times vary by country — check the carrier's site (via the tracking link) for an up-to-date ETA.
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### Q: Will I receive a track and trace code?
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Yes, you'll receive a Track & Trace code by email from PostNL. Missing it? Contact helpdesk@yehwang.com with your order number.
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### Q: How does Brexit affect shipping to the UK?
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We still ship to the UK; Brexit does not stop this. However, on orders over **GBP 135** (excl. VAT and shipping), UK customs may charge import duties and taxes. These costs are paid by the customer — Yehwang does not cover them.
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### Q: My package hasn't been delivered. What now?
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Contact us at **helpdesk@yehwang.com** with your order number. We'll open an investigation with the carrier (this can take **1–3 business days**). If the carrier declares the package lost, we refund the purchase amount once there is evidence/confirmation from the carrier that it was not delivered.
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### Q: When will my order arrive?
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Orders that we receive before 3 P.M. on business days will be shipped within 1–3 business days. We do not ship orders on weekends. Orders placed after 3 P.M. on Friday will be shipped the following Monday.During clearance periods, orders may not be shipped within the usual 1–3 business days and may be delayed by a few additional days.After your order has been shipped, you will receive an email containing a Track & Trace link so you can track the status of your order.Please note that transit times vary by country. Please consult the carrier's website using the Track & Trace link provided to get the most up-to-date estimated delivery time.Global DHL transit times can be found here. You can also find an indication of global transit times for PostNL here.Please note that PostNL transit times are estimates only and may occasionally be delayed by 1–2 weeks, depending on the delivery address.
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### Q: How does the Brexit affect shipping
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Yehwang ships worldwide and the Brexit does not affect this. We still ship to the UK.However, on orders over GBP 135 (excl. VAT and shipping costs) UK customs might charge you import duties and taxes. These costs are to be paid by the customer, Yehwang doesn't cover these charges.
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### Q: I am working with a Dutch forwarder to export my order to an address outside the EU. You still charge VAT over my order. How can I get the VAT amount refunded?
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VAT must be paid upfront when placing your order. Once your order has been delivered to your Dutch forwarder, you will receive a proof of export from the forwarder confirming that the goods have left the Netherlands.Please send a copy of this document, along with your IBAN number, to helpdesk@yehwang.com. Once we receive the required documents, we will process your VAT refund as soon as possible.
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### Q: My package has not been delivered, what now?
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How unfortunate that your package was not delivered. You may contact us via helpdesk@yehwang.com. Please don't forget to include your order number. We will initiate an investigation with the carrier to find out where the missing package is. The investigation may take 1 to 3 business days. If the carrier declares the package lost, we will refund the purchase amount.We will proceed with the refund once there is evidence and contact with the carrier that the package was not delivered.
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### Q: How does Brexit affect shipping?
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Yehwang ships worldwide, and Brexit does not affect our ability to ship to the UK. We continue to deliver orders to UK customers as usual.However, for orders over GBP 135 (excluding VAT and shipping costs), UK customs may charge import duties and taxes.These additional costs are the responsibility of the customer and are not covered by Yehwang.
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### Q: My package has not been delivered. What should I do?
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We are sorry to hear that your package has not been delivered. Please contact us at helpdesk@yehwang.com and include your order number so we can assist you.We will start an investigation with the carrier to locate your missing package. The investigation usually takes 1–3 business days.If the carrier confirms that the package has been lost, we will refund the purchase amount. The refund will be processed once we have received confirmation and supporting evidence from the carrier that the package was not delivered.
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